Welcome to Golander Store

Customer Service

Shipping & Delivery

Usually we will ship the order within 1 business days. The delivery time depends on the shipping method you choose during checkout.  For USPS first class and priority international, normally it will take 2-3 weeks to be delivered. For USPS Express Mail international, it will take about 5 business days. For FedEx Priority international, it will take 2-5 days. For FedEx Economy international, it will take couple days more than the priority.

Privacy & Security

golanderusa.com knows that you care how your information used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting golanderusa.com, you are accepting the practices described in this Privacy Notice.

The information we learn from customers helps us individually and continually improving your shopping experience at golanderusa.com. We only gather the information you want to give us when you search, buy, or communicate with customer service. As a result, you might supply us with information such as your name, address, phone numbers, and so on.
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We do not share any customer information. Also, we work to protect the security of your information by instantly storing it in a separate secure database, which is inaccessible to the internet. Your personal information will be never publicly stored on the Internet through our system.
golanderusa.com does not sell any product to children. If you are under 18, you may use golanderusa.com only with the involvement of a parent or guardian.

Returns & Replacements

All of our products carry 90 days warranty. We accept return within 30 days after customer placed the order. 10% restocking fee will be applied for the inspection cost. We are not liable for any damages due to improper using or abusing (this includes disassembling a product in an attempt to fix the problem by yourself). If you need return instructions, please contact us.

Ordering

Visa, MasterCard, American Express, Money Order, Certified Check. We also accept ATM cards with a VISA or MasterCard logo.
More than one credit card? No Problem. We will happily split the bill between more than one credit card; please contact us. with all your payment information ready.
For the fastest possible service it is best to order online, but please feel free to call in your order as well. After ordering, you will receive an automatically generated email confirmation that also acts as your receipt.

Payment, Pricing & Promotions

While golanderusa.com strives to provide accurate pricing information, pricing or typographical errors may occur. golanderusa.com cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price due to an error in pricing, golanderusa.com shall have the right, at golanderusa.com's sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, golanderusa.com may, at golanderusa.com's discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

golanderusa.com does not price match with any other online or offline retailer. We strive to maintain highly competitive prices and review them regularly in order to serve you with great values, every day.